1. Information we collect

We collect personal and non-personal information to improve our services, fulfill client requests, and provide a better experience. The types of information include:

• Personal information — such as your name, company name, email address, phone number, and any details you voluntarily provide through forms or inquiries.
• Project-related data — information provided by clients when requesting quotes, consultations, or submitting project briefs.
• Technical data — including IP addresses, browser type, operating system, referral URLs, and analytics data collected via cookies and tracking tools.
• Usage data — interactions with our Site (pages visited, time spent, links clicked) for analytics and optimization purposes.

2. How we collect information

We collect information in several ways:

• When you contact us via email, forms, or social media.
• When you request a free consultation or project proposal.
• When you sign up for newsletters, updates, or marketing materials.
• Through automated tracking technologies such as cookies, Google Analytics, or similar tools.

3. How we use your information

We use the collected information to:

• Respond to inquiries, provide quotes, and manage client relationships.
• Deliver and improve our creative and digital services.
• Send project updates, newsletters, and marketing communications (only if you’ve opted in).
• Analyze site performance and optimize our user experience.
• Comply with legal obligations or enforce our Terms of Service.

4. Cookies and tracking technologies

We use cookies and similar technologies to personalize content, analyze traffic, and understand how visitors use our Site. You may control cookies through your browser settings, but disabling them may limit some functionality of our Site.

5. Data sharing and disclosure

We do not sell or rent your personal data. We may share limited information with trusted third parties only when necessary, such as:

• Service providers and contractors who assist us in running the Site or delivering projects.
• Analytics and marketing tools (e.g., Google Analytics) that help us understand user behavior.
• Legal authorities if required by law or to protect our rights, users, or business operations.

6. Data retention

We retain personal information only as long as necessary for the purposes described in this Policy — typically for the duration of our business relationship and as required by law or accounting standards.

7. Security of your data

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or loss. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for marketing communications.
• Request a copy of your data or restrict its processing.
• Lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

To exercise these rights, contact us at privacy@ibrandafrica.com.

9. International data transfers

As a digital agency, our operations may involve transferring data to countries where we or our partners operate (for example, hosting servers or cloud services). We take reasonable steps to ensure your information receives adequate protection consistent with this Policy.

10. Third-party links

Our Site may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

11. Children’s privacy

Our services are not directed to children under 16 years old, and we do not knowingly collect their personal data. If we learn that a child has provided us information, we will delete it promptly.

12. Updates to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date updated accordingly. Continued use of our Site constitutes acceptance of the revised Policy.

13. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

iBrand Africa
Email: privacy@ibrandafrica.com
Website: https://ibrandafrica.com